ALTRON provides perfect and integrated pre-sale and after-sale service with many years of experience.
Pre-Sales Service:
1. Inquiry and consulting support.
Once get your inquiry ALTRON sales team will offer immediate response within 3 minutes, we will try to reach you via mail, phone and online communication (WhatsApp, skype, Facebook, Instagram, etc) and share you machine detaills (like technical catalog, working video, quotation sheet, etc ) as your special demand.
2. Customized Solution:
According to customer’s requirements, we will discuss with production and R&D department then customized the unique solution that supports higher manufacturing efficiency and better machining quality for customer.
3. Sample Testing Support.
As a manufacturer of original metal spinning machines, ALTRON has a large inventory of machines. To address customers’ concerns and ensure their confidence in the performance of our machines, we can conduct sample testing. The customer needs to send us the files (JPG, PLT, DXf, dwg, stp format). We can provide a complete technical solution within 4 hours and explain the detailed advantages to the customer. We will showcase our similar successful cases and test the customer’s products based on on-site conditions. We also support sending samples to the customer’s factory for stricter testing
4. OEM & ODM Service
The divisions and partnerships of ALTRON welcome both personalized work and OEM customers. We have a broad range of capabilities and manufacturing strengths, which makes it possible for ALTRON to customize our existing products for OEM customers.
5. View our Factory
ALTRON warmly welcome the foreign friends to come to China, we have large number of clients from different countries come to visit our factory for further business cooperation or new project confirmation every year, we help them deal with visa application, hotel book, accommodation and enen China local travel, etc, making them feel like home. We can open the camera and show our machines in scene for further communication.
After-Sales Service:
1. We provide detailed training videos, instructions and technical maintenance and repair manuals. The customer follows the instructions to operate the machine step by step.
2. Our professional engineering team provides online after-sales. Phone, mail, WeChat, WhatsApp, teamviewer remote can be contacted. Engineers will guide you step by step. Since the customer reported problem, the technician will contact and solve the problem within 24 hours to ensure the normal production of the customer.
3. We warmly welcome customers at home and abroad to come to our company for on-site training.
