ALTRON Services provides complete, integrated pre-sales and after-sales services to industrial fan manufacturers and is a leader in automated welding and metal forming technology.
Pre-Sales Service:
1. Inquiry and consulting support.
Once get your inquiry ALTRON sales team will offer immediate response within 10 minutes, we will try to reach you via mail, phone and online communication (WhatsApp, skype, Facebook, Instagram, etc) and share you machine detaills (like technical catalog, working video, quotation sheet, etc ) as your special demand.
2. Customized Solution:
According to customer’s requirements, we will discuss with production and R&D department then customized the unique solution that supports higher manufacturing efficiency and better machining quality for customer.
3. Sample Testing Support.
As a manufacturer of original metal spinning machines, ALTRON has a large inventory of machines. To address customers’ concerns and ensure their confidence in the performance of our machines, we can conduct sample testing. The customer needs to send us the files (JPG, PLT, DXf, dwg, stp format). We can provide a complete technical solution within 4 hours and explain the detailed advantages to the customer,We will showcase our similar successful cases and test the customer’s products based on on-site conditions,We also support sending samples to the customer’s factory for stricter testing
4. OEM & ODM Service
The divisions and partnerships of ALTRON welcome both personalized work and OEM customers. We have a broad range of capabilities and manufacturing strengths, which makes it possible for ALTRON to customize our existing products for OEM customers.
5. View ALTRON Factory
ALTRON warmly welcome the foreign friends to come to China, we have large number of clients from different countries come to visit our factory for further business cooperation or new project confirmation every year, we help them deal with visa application, hotel book, accommodation and enen China local travel, etc, making them feel like home. We can open the camera and show our machines in scene for further communication.
After-Sales Service:
1 Altron always adheres to the concept of service. Our engineers will treat every technician in the customer’s factory seriously and responsibly. We will pass on our experience accumulated in testing and long-term to the engineers in a simpler and clearer way.
2 Customers can arrange for engineers to come to our company for training before the machine is shipped. This will allow engineers to be exposed to new technologies earlier and expose problems in advance. Altron will 100% cooperate with customers to solve problems.
3. After the machine is shipped, ALTRON will immediately negotiate with the customer on the plan for our engineers to arrive at the site for installation training. Altron will send detailed training content and installation plans before departure so that the customer’s management personnel can clearly understand the entire plan.
4. When Altron engineers arrive at the site, they will inspect all machines immediately to prevent equipment from being damaged during transportation. However, the customer does not know the actual situation, which delays insurance claims; colleagues Altron will prepare accessories as soon as possible according to different problems. , cooperate with customers and send them to the site in time.
5. During the training and installation service process, we need to wear work clothes and customer factory safety protective equipment in accordance with Altron service requirements. All rules and regulations are in accordance with the customer factory’s contract.
6. After the day’s work is completed, the corresponding customer management department or actual person in charge needs to sign on the schedule. If the actual situation is different from the planned itinerary, we need to add or modify it in the schedule in time.
7. When the first phase of training is completed and the customer engineer has mastered the daily maintenance and daily troubleshooting of the machine, we need to submit the training schedule record to the customer’s general manager for inspection and conduct an examination based on the actual situation to ensure that the production manager has mastered it. Various skills.
8. When there is a problem with the machine during daily production, please contact Joby, Altron’s technical director (WhatsApp: +86 15627397225, email: info@auto-altron.com). When we receive after-sales problems, we will provide them within 60 minutes. solutions, and continuous online assistance, while determining whether it is necessary to send engineers to the site according to different situations.
9. When Altron engineers cannot go to the customer site for training due to the novel coronavirus, we will record the test and training tutorials into videos and send them to customers for viewing before the equipment is shipped. After confirming that there are no problems, we will arrange the delivery. When the customer After receiving the machine, we will continue to provide online services until the customer can fully master the machine; we will conduct regular whatsapp technical return visits. When everything returns to normal, we will arrange engineers to come to the site for technical guidance based on customer needs.
