We provide customers with online technical support throughout the year, so that each customer can use the equipment to the extreme according to their own needs, and avoid machine stagnation due to technical reasons.
Whenever You Need us, We’re Here Waiting For You.
Staffed by experienced service professionals, our support center is never closed. We field more than 10,000 requests each year, resolving 95% with just online support.
Our service professionals can help you:
◆ Diagnose and troubleshoot.
◆ Assess machine performance.
◆ Identify components.
◆ Mount and/or remove components
◆ Review software and control system.
◆ Optimize equipment performance.
Altron remote technical support is available around the clock, by phone or online instant messenger software, such as Skype, Whatsapp, Online Live Chat, etc.
We don’s have to be in your workshop to diagnose a problem with your machinery.
Through audio/video communication, ALTRON remote machinery diagnostics reduces your need for field service calls and expenses and puts you back to work, fast. Transmit video directly to support personnel.
With ALTRON remote machinery diagnostics, our technical specialists work directly with you in real time for fast results. You can transmit video directly to our technical support center. This visual information provides the needed detail to diagnose even the most difficult problem.
With this reference, our technical support specialist can determine maintenance requirements, needed parts, or suggest other solutions.
For more information, call +86-156 2739 7226 or Email Tech Support – info@auto-altron.com.
